Shipping & Returns

Shipping

Free shipping within Australia for orders $100 or over. Items are posted via Australia Post which have tracking numbers, or international Air Mail with tracking. All parcels are dispatched from our warehouse in Melbourne, Australia. Average delivery within Australia will be 3 - 7 days. International Standard Airmail with tracking flat rate $20.00 AUD. Average delivery days internationally will be 10-20 business days. If you have not received your purchase within this time frame, please email us at info@boabasics.com.au. We ship to New Zealand, UK, North America, Europe, China, Singapore, Japan and UAE.

Dispatch

All purchases are generally dispatched on the same day if ordered before 12pm. 

If the order has been placed after 12pm it will be dispatched within 24 hours of being placed. All orders are dispatched Monday - Friday. Orders placed on a weekend or public holiday in the State of Victoria will be dispatched on the next business day.  

Returns 

By purchasing form our website, you agree to our terms and conditions as listed below. Should you need to exchange sizes, we will happily organise a return shipping slip at no charge to customer. Please email us at info@boabasics.com.au to arrange a return slip. If a size is no longer available a credit note for our online store will be issued. We do not refund or exchange due to perceived colour variations due to inconsistencies of computer screens vs. real garment colours. Please ask us any questions if you are not sure about colour. No exchange or refund on sale items. Items only accepted if returned in original condition, with tags attached, unworn, undamaged within 7 days of receiving your item. By purchasing you agree to these terms and conditions. 

Payment 

We accept Paypal, Credit Card or Afterpay (Afterpay is for Australia only).

Price

All prices are in AUD (Australian Dollars) and are subject to change without notice. Prices for ordered goods are fixed once your order has been placed. Subsequent prices either up or down will not be retroactively applied to existing orders. All prices for Australian residents include GST of 10%.

Privacy

Boa Basics is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone.